Privacy Policy

1. Information we collect

We collect information you choose to provide when you create an account, request an order, request support, join an advertising lead form, or otherwise contact us. This may include your name, business name, email address, telephone number, delivery address, order details, account credentials, fulfillment preference, and special instructions.

We may also collect limited technical information needed to operate and protect the website, such as IP address, browser and device information, security logs, cookie or local-storage identifiers, pages viewed, searches, cart activity, checkout activity, and advertising referral information.

2. How we use information

• Provide customer accounts, carts, order requests, delivery or pickup coordination, and customer support.
• Confirm products, availability, pricing, taxes, fulfillment, and payment arrangements.
• Send requested service messages, confirmations, password-reset information, and business communications.
• Protect the website, prevent fraud or abuse, diagnose problems, and comply with legal obligations.
• Measure and improve our website and advertising when you have allowed optional advertising technology.

3. Cookies, local storage, and advertising choices

Essential technology supports security, customer sign-in, order requests, your cart, and remembering your privacy choice. These functions remain active because the website cannot operate properly without them.

Optional advertising technology, including Meta advertising tools, will be used only after you choose to allow it through our cookie controls. You may reject optional technology and still browse products, create an account, or submit an order request. Select Cookie preferences at any time to change your choice.

4. Service providers and disclosures

We may provide information to service providers that help us operate the business, including Cloudflare for website hosting, security and database services; Google for address suggestions and validation; email-delivery providers for requested messages; and Meta for advertising measurement only when applicable consent has been provided. These providers process information under their own terms and privacy commitments.

We may also disclose information when reasonably necessary to comply with law, protect customers or the business, investigate fraud or security incidents, or complete a business transaction. We do not use customer order information as a product for sale.

5. Data retention and security

We retain information for as long as reasonably necessary to operate accounts, process and document orders, provide support, meet accounting or legal obligations, resolve disputes, and protect the business. Retention periods vary by the type of record. We use administrative and technical safeguards, but no internet or storage system can be guaranteed completely secure.

6. Your choices and privacy requests

You may ask to access, correct, or delete personal information associated with you, subject to identity verification and applicable record-retention requirements. You may also ask about a copy of your information or object to certain uses where applicable. You can change optional advertising choices through Cookie preferences.

To submit a request, email [email protected] or call 757-330-2303. We may need additional information to verify and respond to your request.

7. Children

Our website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children through this website.

8. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The effective date at the top of this page shows when the policy was last revised.

9. Contact us

Coastal Paper Supply
Phone: 757-330-2303
Email: [email protected]